We offer a 7-day return window, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
The item must be in the same condition as received, unused and undamaged
The product must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
Please note that due to the nature of decor products, returns for change of mind or personal preference may not be accepted unless the item is damaged or incorrect.
To request a return, please contact us at:
Include the following details:
Order number
Reason for return
Clear images of the product (if damaged or incorrect)
Returns must be approved before being sent back.
Items sent without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send the product.
Please inspect your order immediately upon delivery.
If you receive:
A damaged product
A defective item
An incorrect item
Contact us within 48 hours of delivery with clear photos of:
The product
The outer packaging (if damaged)
Once verified, we will arrange a replacement or refund, depending on availability.
The following items are not eligible for return or refund:
Products damaged due to misuse, mishandling, or improper care
Items reported after the 7-day return window
Sale or discounted items (if applicable)
Gift cards
As many of our products involve 3D printed and crafted decor, slight variations in texture or finish are considered normal and are not treated as defects.
We currently do not offer direct exchanges.
If your return request is approved, you may place a new order separately for a replacement item.
Once we receive and inspect your returned item, we will notify you regarding the approval status.
Approved refunds are processed to the original payment method
Refunds are typically completed within 7–10 business days after approval
Please note that banks or payment providers may take additional time to reflect the refund
If more than 15 business days have passed since approval and you have not received your refund, please contact us at desidecors3@gmail.com.
If you have any questions regarding returns or refunds, feel free to reach out.
We’re always here to help.
